We work to get your order to you as quickly as possible, so once your order is placed it's not possible to make changes.
The product(s) will need to be returned to us. To start the returns process, please go to our Returns page.
What if I have made an error on my address ?
If you have accidentally entered the wrong address, you might want to consider Creating a MyPost account with Australia Post. With a MyPost account some deliveries can be redirected or rescheduled, but please note that this is not a Colette Hayman service so we cannot guarantee any particular services offered through MyPost. Please contact Australia Post for more information.
If you have made an error on your address, we can not process another order until the products have been returned to Colette Hayman by Australia post. Once the products have been returned we can reschedule your delivery, all rescheduled delivery costs due to customer error will be covered by the customer.