We warrant our bags for up to 6 months from purchase date on manufacturing faults. If your purchase was within this period, you can take it into your closest Colette store to be assessed or your can contact us, quoting your order number. The product will be assessed to determine if it's faulty or whether the condition is due to wear and tear. If deemed faulty and there's proof of purchase, you are entitled to an exchange or in some cases, a refund. In the absence of proof of purchase, we can offer you an exchange for any product equivalent to the current scanning value (which may have been reduced since your transaction).