General

Promotions

• Do your promotions differ between in-store and online?
• How do online promotions work?

Gift Cards

• Frequently Asked Questions
• Returns & Credits
• Receiving & Redemption
• Security

Contact Customer Service

• Customer service
• General office enquiries
• How else can I contact you?

Corporate Enquiries

• Corporate Enquiries Details

Colette VIP Rewards

• How long will I wait for my awards ?
• Do I get a VIP rewards card?
• How do I earn rewards?
• What are the rewards?
• How long are my rewards valid for?
• Can I redeem more than one reward in a transaction?

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Online Orders

• How do I order online?
• I cannot change or increase the quantity of the item I wish to order online
• Can I change or cancel my order?
• I haven't received an order confirmation
• What if there is a missing or incorrect item in my order?

Delivery & Tracking

• How long will delivery take?
• My order has not arrived. How do I track my delivery?
• Do you deliver internationally?
• How much does it cost to deliver internationally?
• Do you transfer products between stores or ship out from stores?

Returns & Exchanges

• I received my online order but I have changed my mind. Can I return or exchange my item?
• I purchased my items online via Afterpay. Can I return my items in-store?
• What if I receive a faulty item?
• Can I exchange Sale items?
• I've returned my items but haven't yet received my refund

Payments

• Do you accept Afterpay?
• Can I buy and redeem gift cards?
• Are all prices displayed in Australian Dollars (AUD)?

Products & Warranties

• Are your bags covered by warranty?
• What are your bags made of?
• Are your earrings nickel-free?
• I'm looking for a particular item
• Do you restock products that have sold out?

Careers

• How do I apply for employment opportunities?
• What jobs are available at Colette?

Technical

• I am having problem logging into my account
• How secure is my personal information?